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This job description outlines the responsibilities and qualifications for a Senior Product Owner position at a technology-based Dealer Management Solutions company. 

Key Responsibilities:

1. Product Strategy and Roadmap Development:

   • Collaborate with the VP of Product to refine product vision and roadmaps.
   • Represent customer voices in product development initiatives.
   • Set clear priorities for development and engineering teams.
   • Communicate project priorities and timelines to partners.
   • Develop product business cases with measurable success metrics.

2. Collaboration and Coordination:

   • Coordinate with internal teams for product development and implementation.
   • Align with engineering and IT departments for resource allocation.
   • Keep abreast of industry trends and competitive analysis.

3. Quality Assurance:

   • Support quality management efforts to meet product specifications.
   • Work with internal teams for adequate testing and addressing product issues.

4. Customer Success and Relationship Management:

   • Ensure effective customer communication regarding product development.
   • Develop strong relationships with development partners.
   • Develop product stories for customer awareness.
   • Foster internal and external stakeholder relationships.

5. Leadership and Professional Development:

   • Maintain industry knowledge as a subject matter expert.
   • Collaborate for continuous improvement in company operations.

Qualifications and Skills:

• Educational Requirements:

  • Bachelor’s degree in IT, Project Management, Business, or related field.
  • Master’s degree in IT, Engineering, or Project Management is a plus.

• Experience:

  • Minimum 8 years in product management.
  • At least 5 years in a SaaS, technology-driven platform, or agile software development environment. Telephony / Cloud VoIP
  • Automotive DMS industry experience is strongly preferred.

• Skills:

  • Market and customer research for product strategy development.
  • Data-driven innovation skills.
  • Experience with Salesforce.com or similar CRM.
  • Strategic thinking and interdepartmental collaboration skills.
  • Proficiency in Microsoft Office products.
  • Strong organizational, multitasking, and problem-solving abilities.

The role demands a candidate who can think strategically, manage multiple projects, and maintain a customer-focused approach in a dynamic, fast-paced environment. The Senior Product Owner will play a pivotal role in driving the company's product development and ensuring alignment with organizational goals and customer needs.