Field Applications Specialist

  • San Diego, CA
  • Direct Hire
  • Job ID: CA203-2690346

Responsible for ensuring total customer satisfactions within the installed base. Performs installations, validations/verification and training on analyzers. Provides on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance.


Key Accountabilities

Essential Functions:

  • Performs instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
  • Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
  • Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of products
  • Achieves and maintains a high level of competency in technical knowledge of products and services. Strives to achieve similar competency regarding competitive systems
  • Achieves/maintains a comprehensive knowledge of regulatory requirements
  • Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)
  • Identifies opportunities to further penetrate current installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
  • Performs product demonstrations.
  • Participates in seminars, workshops and convention exhibit activities as requested by Management
  • Develops/ maintains an account list and calls on each according to required frequencies
  • Maintains aspects of Customer Databases and Property Accountability Documents
  • Manages and controls personal travel and expense budget
  • Prepares forecasts and other monthly reports as required by management
  • Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions:

  • To be determined, as needed, by management

Budget Managed (if applicable)

  • Personal T&E Budget

Internal Networking/Key Relationships
To be determined based on department needs, to include interactions such as:

  • North America Commercial Operations
    Customer Service
    Technical Support Group

Skills & Capabilities:

  • The ideal candidate for this position will exhibit the following skills and capabilities
    • Efficiently works under pressure to meet deadlines.
    • Proven technical proficiency and knowledge
    • Strong planning and organizational skills
    • Project management skills/experience desirable
    • Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
    • Demonstrated problem solving skills
    • Collaboration, capable of executing in a team environment.
    • Ability to present complex technical concepts for varying levels of customer staff, including physicians


Minimum Knowledge & Experience required for the position:
  • Education:
    • Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred
  • Experience:
    • Minimum of 2-3 years’ work experience in a lab or clinical setting
  • Additional Skills/Knowledge:
    • Strong computer skills (Word, Excel and PowerPoint)
    • Language: Fluency in English Required

International Mobility:

  • Required: No

Travel Requirements:

  • Approximately 80% of time
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