Field Service Technician

  • Syracuse, NY
  • Direct Hire
  • Job ID: OK19-2691945

Duties and Responsibilities

  • Perform installation, start up and debug of equipment at customer locations.
  • Provide service maintenance, troubleshooting, and training following established company procedures.
  • Greater than 75% travel required.
  • Serve as the liaison between the customer and company. Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.).
  • Manage the assigned project ensuring schedules and objectives are met. Ensure customer satisfaction by obtaining written site acceptance on work performed.
  • Demonstrate profound knowledge of the theory of operation, maintenance and troubleshooting of all equipment, operator interfaces, applied technologies and sub-components applied in the manufacture of equipment.
  • Utilize Dynamics 365 Field Service Module to complete daily time entries. Provide trip report entries detailing service trip progression and results.
  • Manage trip expenses utilizing SAP Concur platform.
  • Provide in-house technical and phone support when requested.
  • Use a wide variety of resources (hand tools, computers, and software) to perform routine and non-routine maintenance, troubleshooting and reports.
  • Support back office ensuring all daily/weekly documentation is completed, accurate and submitted in a timely manner.
  • Perform other duties as assigned by management.

Skills and Qualifications

  • Associates degree in applied technology or completed mechanical/electrical apprenticeship or equivalent experience.
  • Short-term training in programmable controllers is desired.
  • 3+ years of experience in a field service capacity or as a plant maintenance technician.
  • Strong electrical, mechanical, and programming background. This includes robotics and PLC ladder logic. FANUC robotics experience preferred.
  • Demonstrated proficiency in MS Office applications.
  • Excellent communication and organizational skills, with attention to detail.
  • Strong sense of personal accountability regarding meeting deadlines.
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