Jobs

Inside Sales/Customer Service Rep

• East Providence, RI
• Direct Hire
• Job ID: IN09-2692148

Salary Range: $45000 to $55000 Per Year

• Timely response to customer inquiries: Answer questions in a timely, efficient and customer friendly manner.
• Help in producing standard proposals for the customer base.
• Thorough knowledge of departmental procedures and policies including: billing, statements, adjustments, product knowledge, installation service changes, disconnects,
  trouble calls, updates to customer information, credit checks, and payments
• Thorough and efficient knowledge of current billing systems to include; the ability to
  enter all work orders, billing, adjustments, updates to customer information, and account
  documentation.
• Thorough understanding of services including pricing, features, and benefits; Determining customer needs and matching service needs
• Understanding of specific automotive, commercial, and or medical sub contracting a
  plus.
• Excellent communication skills, listening, paraphrasing, and customer education.
• Developing a positive and professional rapport with both internal and external
  customers.
• Communicating areas of concern to departmental supervisors or managers.
• Appropriately refer information or customer inquiries to the correct department.
• Demonstrated experience in a position that requires independent action and follow up.
• Team oriented results and working within a team structure is a must.