Jobs

National Account Manager

  • Charlotte, NC
  • Direct Hire
  • Job ID: NY135-2690206

$90000 to $110000 Per Year

National Account Manager

Department

Reports To

FLSA Status

Prepared By

Approved By

 

Sales

VP of Sales

Exempt

VP of Sales

VP of Operations

 

 

Job Summary

  • The key account manager, Lowe's, is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

 

General Accountabilities

  • Developing a solid and trusting relationship between major home improvement channel customers and company
  • Resolving key client issues and complaints
  • Developing a complete understanding of key account needs
  • Anticipating key account changes and improvements
  • Managing communications between key clients and internal teams
  • Managing account team assigned to each client
  • Strategic planning to improve client results
  • Establishing and overseeing internal budgets with the company and external budgets with the client
  • Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
  • Collaborating with the sales team to maximize profit by up-selling or cross-selling
  • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  • Meeting all client needs and deliverables according to proposed timelines
  • Analyzing client data to provide customer relationship management

 

Job Qualifications

  • Education: Bachelor's degree
  • MBA Preferred
  • Experience: minimum 3 to 5 years of similar experience in an account leadership role
  • Preferred direct selling to THD or merchant experience at THD

 

Skills

  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Encouraging to team and staff; able to mentor and lead
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • In-depth understanding of company key clients and their position in the industry
  • Eager to expand the company with new sales, clients, and territories
  • Able to analyze data and sales statistics and translate results into better solutions
  • Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred
  • Three to four years’ previous work experience in sales, management, key account management, or relevant experience
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
  • Strong negotiation skills, with ability follow-through on client contracts
  • Ability to multitask and manage more than one client account
  • Proven results of delivering client solutions and meeting sales goals

 

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