Ecommerce Fulfillment Manager

  • San Francisco, CA
  • Direct Hire
  • Job ID: SC55-2688354
Amazon Fulfillment Manager
Retail Options San Francisco Bay Area
The Amazon Fulfillment Supervisor is accountable for the safe, efficient and effective delivery of high-quality logistics services for their channel. The Supervisor is a tactical, forward planning, open-minded thinker who continuously works to develop and improve their channel through striving to deliver best-practice management, people and warehousing solutions. Reporting to the Director of Distribution this role with manage the ecommerce fulfillment out of the USA Distribution Centers (Alameda & Oakland). This position will be responsible for the Home Delivery and Amazon fulfillment operations.
What You Will Do
• Promote safety awareness and incident prevention amongst the Brand and wider DC team
• Take proactive steps to minimize risk to team members and reduce injury frequency rates
• Display Safety Leadership through safe actions and leading by example
• Maintain a clean and safe workplace; report and investigate all safety hazards, near misses and incidents thoroughly
• Ensure Pick Accuracy to customers
• Ensure that channel is completed at 50% of next days volume
• Monitor, forecast and plan wages, labor and resources accurately and effectively using company tools (rosters, daily planners), within budget and OWR expectations
• Manage, report on and influence shift productivity rates and KPIs directly and through team
• Prepare and present KPI reports with relevant commentary to DC Manager
• Display awareness/understanding of and full accountability for Brand performance
• Monitor financial performance and make operational adjustments as required
• Develop and manage all expenses – including Labor cost KPIs - in line with budget
• Maintain allocated assets
• Manage end to end development planning, role clarity, succession & development planning and performance review & management
• Ensure compliance with all required policies, procedures and legal and/or industrial standards
• Display engaging and influential leadership to the Brand, creating and maintaining a positive Brand culture in line with Company values
• Develop effective working relationships and communication with key stakeholders

Who You Are
5 plus years of supervisory experience in a Logistics / Warehouse environment.
• Experience in Issue Resolution and Incident Investigation
• Experience using WMS and other DC systems highly desirable
• Leadership and team building skills including effective communication, engagement, performance review, setting clear expectations, delivering feedback and inspiring results
• Well developed self management techniques including a measured approach to prioritization and delegation
• Strategic, with lateral thought and insightful forward planning ability
• Proactive, displays a sense of urgency, has an eye for detail, flexible and thrives on change
• 3-5 year's experience in E commerce Logistics / Distribution FMCG’s or Retail industry.
• Knowledgeable in continuous improvement and quality methodologies (i.e. lean, six-sigma); green or black belt certified a plus
• Ability to communicate clearly and concisely, both orally and in writing.
• Working knowledge of a P&L (income statement) and ability to identify drivers of cost and improvement opportunities.
• Experience in a logistics / distribution business highly desirable, preferably in the retail or FMCG industries
• Formal qualifications in logistics and/or management desirable
• Professional development in leadership desirable
• Proficient in Microsoft applications (Word, Excel, Power point)
• WMS – D365 preferable
• Due to the changing operational demands and seasonal peaks of a retail business, there may be a need for you to work outside of standard operating hours when necessary, which may include work on weekends and public holidays
• Must have the ability to lift, carry, push, pull up to 30 pounds at a time
• Sitting for long periods of time in an open and creative office environment
• Must be physically capable of walking and standing for long periods on surfaces not necessarily friendly to the legs and back
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