Jobs

Field Service Technician

  • Philadelphia, PA
  • Direct Hire
  • Job ID: OK19-2690605

Job Description

Under the direction of the Services Supervisor, the Field Service Technician is responsible for delivering hands-on support at customer sites across the United States. This role will contribute to the delivery of Customer Support Services to our customers and help foster long-term profitable relationships with our customers.

 

DETAILS OF DUTIES:

  • Oversee mechanical installation of equipment at customer locations performed by local contractors.
  • Perform assigned customer related preventative maintenance services as set out in Service Level Agreements with individual customers.
  • Provide customer training on systems purchased by company customers.
  • Liaison with customers to provide solutions through system troubleshooting & diagnostics
  • Create formal field service reports in a timely manner proceeding site visits which outline the findings of the visit.
  • Deliver hands-on support and service at customer site occasionally at short notice.
  • Frequent interaction with our manufacturing facilities in both Canada and Finland
  • Extensive travel primarily in North America, and on occasion globally
  • Ensure all company health and safety policies, procedures, and responsibilities are followed during all work activities both at the installation site,  
  • Perform other related duties as assigned.

 

SKILL/KNOWLEDGE REQUIREMENTS:

  • Strong customer focus and the ability to relate well to customer needs. Previous experience in a customer service environment would be an asset.
  • Knowledge of automated machinery operations in an industrial environment would be an asset.
  • Ability to use computers diagnostic tools and basic computer skills.
  • Ability to prepare detailed field service reports.
  • Strong ability to read mechanical drawings and possess assembly and maintenance skills. Fabrication and machine shop skills and/or electrical knowledge would be considered an asset.
  • Ability to train customers on mechanical systems through effective communication, demonstration, and formal instruction.
  • Demonstrated ability to work independently and as part of multi-function team.
  • Excellent interpersonal and communication skills; ability to deal courteously and effectively with all levels of staff, the public, customers, partners, and any other potential stakeholders.
  • Problem-solving skills, discretion, and demonstrated ability to exercise good judgment when handling confidential/sensitive information and communicating with customers regarding controversial matters.
  • Effective organizational, time management, and multi-tasking skills, with ability to prioritize work to meet customer service standards and deadlines without compromising service.
  • High degree of accuracy, and attention to detail.
  • Proficiency in Microsoft Word and Excel, Outlook, and the Internet.
  • Spoken/written knowledge of additional languages an asset.
  • Availability to travel and work flexible shifts including overtime as required related to the installation, training, and service requests of customers.

 

QUALIFICATIONS/CERTIFICATIONS:

  • Associate Degree in Industrial Maintenance Technology or equivalent combination of education and experience.
  • Minimum of 5 years of experience in industrial automation/robotics

 

TRAVEL REQUIREMENTS:

  • Extensive travel is required for this position, up to 90%
  • Valid driver’s license, passport and non-restrictive travel ability to market countries are requirements for this position.

 

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