Java IVR Development Lead

 

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Location: Franklin Lakes, NJ

Salary

$110,000 – $150,000

 

Degree

Bachelor

Date

Oct 29, 2016

Senior Java IVR expert to develop voice solutions in the contact centers.  This candidate is responsible to support all the AOM application, corresponding business transactions and production support.

 

ESSENTIAL FUNCTIONS

 

•    Define IVR requirements with the business.  Build, configure and implement Genesys IVR applications utilizing campaign management toolset.  Devise and present solutions to larger audience to ensure buy in by both business/technical team. 

•    Troubleshoot and resolve issues related to AOM products as a result of alerts or customer complaints. This includes identification of root cause and prevention measures.

•    Prevent issues through upgrades, patches of Genesys products, and coordinate upgrades and patches of dependent products.

•    Participate in implementation and support expansion and new Genesys initiatives.

•    Support Outbound campaign utilizing Genesys administrator.

•    Interface with QA and business users on need basis for any issues/challenges.  Work closely with onsite and offshore team in delivering best in class solution in Contact center space.

•    Participate in 24X7 on call support rotation.

 

QUALIFICATIONS 

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