Director of Customer Service & Call Center   

Job Code (652079)

Location: Rock Hill, SC      

Lancaster, SC 

Salary:       $115,000.00 – $150,000.00

Full Benefits:      Yes

Relo Exp:  Yes

Industry: Supplement Manufacturing   

RESUME TARGET:

  • Five years of management experience in a professional customer service environment 
  • FDA regulated product support such as Food, Beverage, Cosmeceuticals, Medical Device, Biotech, Beverage, etc.
  • Customer Service and Business Partner Support teams   
  • Responsible for managing customer orders and return requests

 

Focus: Strong product name brand of Customer Service and Call Center

Job Description

We are looking for a Director of Customer Service to be responsible for managing Customer Service teams by ensuring quality and efficient service in an incoming/outbound call center.  The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service.

Roles and Responsibilities:

  • Coaching and supervising employees in customer service and business partner support in order to achieve high performance
  • Generating regular statistics showing the quality and quantity of incoming and outbound calls
  • Working with internal departments to promote sales to new and existing customer accounts
  • Partner with management team to align customer service department policies and systems with the company’s objectives
  • Processing and following up with trade show leads for Agriculture veterinary and consumer division.
  • Processing and documenting information in the appropriate areas for the initiation of Suspected Adverse Events and Customer Complaints
  • Monitors programs and procedures to ensure on-time delivery and customer satisfaction
  • Provides feedback to the operations team to ensure all customers have accurate and timely information on order status and/or changes
  • Provide feedback to the organization regarding service failures or customer concerns
  • Work to stay current on customer service, sales and supervisory procedures and practices.
  • Developing and maintaining a streamlined means of communicating with sales managers to support sales efforts
  • Assists customer service and business partner support teams in troubleshooting orders that require special handling
  • Responsible for managing customer orders and return requests
  • Regular attendance is required
  • Other duties as assigned

Minimum Requirements:  

  • Must be detail oriented; possess exceptional telephone skills and written/oral communication skills.  
  • Strong interpersonal skills and the ability to work well in a team environment required.  Applicant must be proficient in MS Office Suite

Education and Experience

  • This position requires a bachelor’s degree or equivalent number of years of experience.  Applicant must possess a minimum of five years of management experience in a professional customer service environment.
  • Supervisory Responsibilities  
  • Customer Service and Business Partner Support teams
  • Recruiter to Recruiter Comments
  • -Must have good job tenure 
  • -Minimum of five years as a director in a professional customer service incoming/outbound call center environment
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Regulatory Manager-GA

 

Location
Atlanta, GA

Salary
$100,000 – $130,000

newjob

 

Degree
Bachelor

Date
Aug 08, 2016

Our client is a global food / beverage manufacturer that is seeking a REGULATORY MANAGER for one of their locations in the Atlanta, GA area .

THIS POSITION ABSOLUTELY REQURES EXPERIENCE IN REGULATORY IN THE FOOD OR BEVERAGE INDUSTRY

This position is responsible for coming in on the ground floor to lead the development and growth of an outstanding Regulatory program for the company.

Date
Aug 08, 2016

Our client is a global food / beverage manufacturer that is seeking a REGULATORY MANAGER for one of their locations in the Atlanta, GA area .

THIS POSITION ABSOLUTELY REQURES EXPERIENCE IN REGULATORY IN THE FOOD OR BEVERAGE INDUSTRY

This position is responsible for coming in on the ground floor to lead the development and growth of an outstanding Regulatory program for the company.

APPLY

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Beverage Category Procurement Manager         

Location Greensboro, NC

Salary $85 – $100

newjobs

Date

Aug 11, 2016

 easybutton

 

We have  been engaged to find an experienced Beverage Category Procurement Manager for a rapidly expanding food service and CGP brand. Seeking a strategic leader with hand-on experience in leading the beverage category and CPG products for global sourcing and procurement. Ideal candidate has expertise with international sourcing for flavors, syrups, RTD juices, RTD sodas, RTD coffees with a strong packaging and beverage making equipment background. Experience with CPG branded product to help up-sell or enhance retail store sales is a plus.

 

 The Beverage Category Procurement Manager is an exciting new position to support the global development and rollout of new products and the re-formulation of existing products for expansion to new regions of the world. You will work with R&D, Engineering, Manufacturing, Marketing and Global Operations to identify key ingredients, understand packaging and production times, and research / seek-out niche and primary suppliers. May also be responsible for add-on products such as apparel, branded cups and lips and other items to help in the marketing and brand development.

 

 The qualified Beverage Category Procurement Manager candidate will have:

 

Apply

    

 

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